Privacy Policy

Effective date: 18 April 2025 

This privacy policy explains how VL Hydraulic Engineering collects, uses, and protects your personal information when you engage with our services or visit our website. By interacting with us, you agree to the terms outlined below.

Who we are
VL Hydraulic Engineering provides hydraulic engineering services including cylinder repairs, pump and motor reconditioning, system maintenance, and related support. We are based in Kempton Park and operate across various regions in South Africa.

Information we collect
We may collect personal and business-related information in the following ways:

Information you provide:

• full name

• contact number(s)

• email address

• company name and VAT number

• physical or delivery address

• job or service request details

• documents, drawings, or photos submitted via contact forms, email, WhatsApp, or in person

Automatically collected information:

• IP address

• browser type and version

• device and system data

• website usage data through analytics tools and cookies

How we use the information
Your information is used for purposes such as:

• responding to enquiries and service requests

• preparing and sending quotations

• managing appointments and job schedules

• delivering products or services

• processing payments and issuing invoices

• communicating with clients about progress or updates

• complying with legal and accounting requirements

• improving customer service and operational efficiency

Sharing your information
We do not sell or rent your information. It may be shared with:

• our employees or technicians to perform necessary services

• service providers such as couriers or subcontractors

• payment processors, accountants, or legal representatives

• government or regulatory bodies when required by law

Data retention
We keep information only as long as necessary for service delivery, legal compliance, and administrative purposes. In general, we retain records for at least five years as required by South African regulations.

security of information
We take reasonable steps to protect the data we collect, including restricted access to systems, secure backups, and password-protected digital tools. While we follow best practices, no method of data transmission or storage is entirely secure. Users are advised to share sensitive information with care.

Your rights
You may request to:

• access or update your personal data

• object to the processing of your data

• ask for data to be deleted where legally permitted

• unsubscribe from direct communication or marketing

• file a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Cookies and Tracking
Our website may use cookies and tracking tools to monitor activity and improve the user experience. These tools do not collect personal identifiers. You may adjust your browser settings to limit or disable cookies.

Third-party websites
We may provide links to external websites or services (such as Google Maps or WhatsApp). This policy does not cover the privacy practices of those platforms. We encourage users to review their individual privacy policies.

Changes to this policy
We may update this policy as needed. Any changes will be reflected on our website along with the updated date.

Contact information
If you have questions about this policy or how your data is handled, please contact us at:
VL Hydraulic Engineering
Email: info@vlhengineering.co.za
Phone: 0723542578
Address: 167 Main road, Pomona, Kempton Park